• Walmart chief people officer Donna Morris oversees more than 2 million workers globally.
• She shared three green flags that make her lean in during a job interview.
• Morris said she likes to see a track record of grit in a candidate.

Donna Morris oversees over 2 million employees, so she knows a strong candidate when she sees one.

Walmart's chief people officer identified three green flags that make her lean in during a job interview — regardless of the role they're applying for. First, she told Business Insider that she looks for a genuine alignment with the company's purpose and values.

Second, she wants to see an ability to take on multiple responsibilities and make things work.

"They demonstrate a track record of grit," Morris said, defining those individuals as people who have overcome adversity.

In an ideal world, she said that means they've worked on the frontline, since so many of Walmart employees have customer-facing roles. She said the company looks for candidates with a focus on service.

Morris, who started working at 13 at a dry cleaner's and then worked at a drugstore for eight years, said that if a candidate has never experienced what it's like to be a frontline hourly worker, it may be challenging for them to lead. Morris said those jobs gave her purpose, and she found it hard to resign.

Now, when she interviews candidates, Morris said her go-to question is "If I was to ask people who've worked for you before, what will they tell me?" She said the open-ended question generates a genuine response and helps her gauge whether the person is focused on servant leadership, which is a "big green flag."

Asking this question allows her to hear more about a candidate's first job or a work experience. She said that while graduating from an Ivy League school is valuable, she's more focused on hearing about what they've learned from work experience.

"What was the grit they had to persevere through?" Morris asked.

The chief people officer, who worked at Adobe for more than 17 years before joining Walmart, said that her third green flag is candidates who are passionate about making a difference.

"That, to us, would be really, really key," Morris said.

O Walmart apresentou nesta quarta-feira (21) novas ​ferramentas que permitirão que agentes ​de inteligência artificial façam compras e concluam transações para os clientes.

A iniciativa ressalta o empenho do Walmart em promover compras com tecnologia de IA (Inteligência Artificial) e contrasta com a Amazon, que tem buscado ⁠limitar o acesso ​de agentes de compras de IA de ​terceiros à sua plataforma.

A rede de varejo ⁠informou que lançará os “Perfis de ⁠Agentes” no próximo mês, permitindo que ​os ‌consumidores autorizem agentes de IA individualmente, acompanhem suas ⁠compras separadamente e definam limites de gastos ou exijam aprovação para cada transação.

O Walmart afirmou que os ‌clientes ⁠poderão monitorar ‌as compras feitas por agentes de IA separadamente de seus próprios pedidos e revogar o acesso ⁠dos agentes a qualquer ⁠momento.

A empresa também lançou o “Walmart Agent Gateway”, uma plataforma que ‌permite que assistentes de IA, como o ChatGPT da OpenAI, o Gemini do Google e o Muse da Meta, se conectem diretamente aos ‌sistemas do Walmart e do Sam’s Club para pesquisar produtos e concluir compras.

O Walmart afirmou que ⁠os clientes manterão o controle sobre as compras, enquanto os agentes de IA não terão ​acesso aos dados dos cartões de pagamento e poderão ser ​bloqueados por violarem as regras da empresa.

A empresa informou que as ferramentas estarão disponíveis para todos os titulares de contas ‌do Walmart.

• Walmart is rolling out two new tools to help third-party AI agents shop on behalf of customers.
• The company says the tools give people more control of their bots, and help bots be more accurate.
• Walmart's move contrasts with Amazon's approach, after it blocked Meta's agent Muse from its site.

Walmart wants your bot to shop.

The retail giant said Wednesday that it has two new tools to help third-party AI agents shop on customers' behalf: agent profiles and an agent gateway.

The agent profiles link all transactions to the bot that performed them, and allow Walmart customers to manage authorizations and spending limits as they would for an additional user on their credit card account, the company said.

With agent gateways, bots no longer have to navigate a website that is designed for humans. Instead, Walmart is granting access through a model text protocol that it says will help agents work more quickly and accurately.

Walmart's move contrasts with Amazon's approach, which recently blocked Meta's agent Muse from its site, saying agents violate Amazon's conditions of use. Amazon has also pushed back on other third-party agents, including a lawsuit against Perplexity and restrictions on agents from Google and OpenAI.

"As customers begin using agents to help them shop, we're building connections, permissions and options that complement those tools and support how customers want to use them," the company said in a statement.

The company also said the gateway protects the information that Walmart has about its customers, and only provides what is necessary for completing a given transaction. In particular, the gateway can share a relevant pattern or preference — such as a customer's favorite laundry detergent brand — without sharing their entire purchase history with the agent.

The company also laid out a set of terms and conditions regarding how AI agents are expected to operate when shopping.

Under the terms, the company said it will honor its usual returns policy and that agents will always see the same pricing that a human would see on Walmart.com.

• Target has launched a beta version of its Ask Target AI chatbot to help with the holidays.
• Major retail competitors like Amazon, Walmart, and Lowe's have offered the features for months now.
• Conversational apps can help shoppers discover new products and build larger baskets.

Target shoppers have a new elf to help with their holiday gift lists.

The Bullseye retailer just launched a beta version of its AI-powered chatbot, called Ask Target, in time for the seasonal rush. The move brings Target into closer step with rivals like Amazon, Walmart, and Lowe's, each of which has offered the feature for months now.

"We have seen a lot of traction as we start to think about that conversational AI, so the team was excited to push it through to capitalize on our biggest season of the year," chief merchandising officer Cara Sylvester told Business Insider during a holiday preview event in New York.

Sylvester also said that the app can answer Target-related questions, not only holiday-specific ones. An internal rollout of the tool had store employees brushing up on new merchandise, particularly in the new Beauty Studio department.

The AI assistant comes two months after Target hired former Lowe's AI head Chandhu Nair as its first chief AI officer. At Lowe's, Nair oversaw the home improvement retailer's Mylow chatbot, which the company has credited with "dramatic improvements" in customer service.

Whether it's renovation advice or recipe ideas, retailers say chatbots trained on proprietary in-house data are more effective at responding to customer queries than an outside bot like OpenAI's ChatGPT or Google's Gemini. The in-house bots can also act as a digital counterpart for personal AI agents like Meta's Muse.

Walmart has said that its Sparky agent has helped the retailer better understand its customers, as shoppers are having more conversational interactions rather than simple keyword searches. Sparky users discover more items and build shopping baskets that are 40% larger than those of non-users, the company has said.

Sylvester said it's too early to say what the basket-size impacts of the new Ask Target agent are.

• Walmart is offering a new membership bundle that combines Walmart Plus and Sam's Club Plus.
• The new combo includes both memberships for less than the price of a Costco Executive membership.
• A key feature of each membership is their increasingly fast delivery services.

Walmart rolled out a perk for its Plus membership programs, taking a shot at rivals Amazon and Costco.

The retail giant said Tuesday that it is offering a membership bundle that includes Walmart Plus and Sam's Club Plus for $120 per year.

That means existing Sam's Club Plus members now effectively get Walmart Plus included, and Walmart Plus members can add the premium-level club membership for an additional $22.

CEO John Furner took a not-so-subtle jab at Amazon and Costco in a statement announcing the news.

"Consider what people may be paying today: $139 for a retail membership with delivery. $130 for a warehouse club," he said, referring to their respective fees.

Walmart has been taking sharp aim at both retail competitors, with membership perks that overlap in several areas, like streaming entertainment, pharmacy services, and deals from partner businesses.

The biggest perk for Plus members — whether at Walmart or Sam's Club — is an increasingly fast delivery operation that fulfills orders from stores and clubs in as little as 30 minutes. Some orders have arrived in fewer than 10 minutes.

"The bundled offering screens as another signal of WMT pushing more value into its overall ecosystem, and highlighting its rapid delivery capabilities," Mizuho analyst David Bellinger said in a note.

Walmart doesn't disclose membership counts or fee revenue, but Mizuho estimates the chains have about 25 million Walmart Plus members and 30 million Sam's Club members. The bank also estimates an overlap of about 10% between Walmart and Sam's Club members.

Globally, Costco reported more than 150 million membership cardholders, and Amazon is estimated to have more than 220 million Prime members.

• Walmart has more than 2 million workers — 500 of whom are promoted daily.
• Its chief people officer said she observes 2 qualities in those who move up the ladder quickly.
• First, they do the job they have well. They also show they can take more on.

Walmart promotes roughly 500 employees daily — so there's no shortage of opportunities to climb the ladder.

Workers who advance quickly tend to share two qualities, says Walmart chief people officer Donna Morris, who oversees the company's workforce of more than 2 million people worldwide.

The first is staying focused on the job in front of you, she said. Morris said the employees who stand out are motivated to make a difference and excel in their current roles.

"They are focused as much, if not more, on being exceptional at what they're doing today," Morris told Business Insider.

Once you nail the actual job you were given, the next step might be proving you can take on responsibilities for the role above you — before you get the title.

"Be the type of person that takes on over and above what's being expected of you," Morris said. "Be the person that asks or provides volunteerism for new ideas or new initiatives."

That also includes coming up with new ideas or volunteering to help with new initiatives. Morris said those actions show you can take on more responsibility.

In general, when hiring, Morris said she looks for evidence of the "grit that they had to persevere through." At Walmart, where most of its 2.1 million employees begin in frontline roles, she also likes to see that candidates have had some frontline experience. The chief people officer said it doesn't need to be in retail necessarily; it could be babysitting or helping out with a family business.

"If somebody has never really had to identify with what it's like to be a frontline hourly worker, it's going to be very hard for them to lead," said Morris, who started working at 13 at a dry cleaner's before taking a job at a drugstore two years later.

• Kiley Pulley became Walmart's youngest US store manager at 21, starting as a cashier at 16.
• Her former store manager helped her through her succession plan and interviews.
• Pulley emphasizes learning daily and adapting for career growth.

This as-told-to essay is based on a conversation with Kiley Pulley, a 23-year-old Walmart store manager in Buckeye, Arizona. It has been edited for length and clarity.

In 2019, when I was 16 years old, I started working at Walmart as a part-time cashier. I wanted my own money, and figured, why not just get a job?

My sister and my mom were already working there, and it was also right down the street from my high school. It was easy for me to get out of school and walk to work.

Over the next few years, I moved through different roles, from cashier to stocker to online fulfillment. Then, when I turned 18, I became an academy trainer, and six months later, a digital team lead.

When I became a team lead in mid 2021, it hit me that I wanted to stay at Walmart full time and make it my actual career. At 19, I became an operations manager, and right before I turned 22, I became the youngest store manager at Walmart in the US.

People ask me, "How did you do it?" My answer is to show up and learn something new every day. Here are six things I've learned along the way.

I realized I could help people by hiring them

Originally, I wanted to start either my own nonprofit or my own business and help out the homeless population; then I realized that I could do all that through Walmart.

I could make a difference through the people that I hire and the impact that I have on my associates at the store.

When I became a team lead, I was making good money, and I also really liked it. I started actively working toward becoming a store manager. I got on succession plans and was on monthly calls with our market manager. When I became an operations manager, I led multiple projects in our market to get myself ready to become a store manager.

I'd also ask to cover for store managers when they'd take off work; that way I could gain additional experience that was needed to be promoted. I remember thinking, I'm going to be a store manager at 21. I'll be the youngest in the company.

I had to learn that my words carried more weight

As an associate, I was friends with everybody. I could joke around with everyone. When I became salaried, everything changed.

One of the biggest learning points for me has been the way I talk and how to engage with people from different cultures. Changing my tone and limiting the joking and playful attitude felt necessary as a leader in the building.

At the time, setting new boundaries for myself made me feel more confident in my new role and even now in my current role.

I was a little nervous when I first went into a salaried position. People said I might have issues managing those older than me, but I've never had problems with my team not respecting or listening to me.

I also made my social media profiles private. I think connecting on social media can make it harder to separate between being someone's manager and being their friend.

I had to learn how to delegate

Getting out of the "if I want it done the right way, I'll do it myself" mindset was a big learning. I realized not everyone's going to know everything that I know, and if I really want to delegate and get tasks done, I'm going to have to teach and train.

A big part of being an academy trainer and team lead is training your associates. Once you get to operations manager, you kind of have to step back and expect your team leads and academy trainers to do that same thing.

I had to learn that if I delegated, things could get done faster or more efficiently.

I had to learn to be a servant leader

When it comes to my associates, if they need something, whether that's ordering the supplies or putting in tickets for them, I want to do that. I want to advocate for them.

I know it makes them more productive, but they'll probably be happier coming to work, too.

Also, everyone likes the appreciation of, "Hey, thank you for doing this today," or "Thank you for going above and beyond on this."

I had to learn to have work-life balance

When I first became salaried, I was always on the clock. I stopped going to the gym, and I sacrificed some time with my fiancé and family. I'd stay at work and say, "They need me."

It was my fault; the team didn't need me that badly. Now, I'm doing better. When I get home, I'm not spending the whole day looking at metrics or constantly texting my team. I've gone back to the gym.

I learned to take a step back and trust my leaders to do what they need to do. I trust that they know what they're doing.

I think there's always going to be some event you could miss out on. That can be hard to juggle sometimes, but I'm lucky enough to have a fiancé who's also career-focused and driven, so we kind of use each other as motivation.

I realized I could build a career without giving up on school

I went to college for business and ended up dropping out when I got my salaried position. I told myself that I'd get back into college when I got my first store.

My old store manager was the one who promoted me through all of the hourly supervisor roles. She even prepped me for my first salaried role. She sat in the office reading interview questions with me. Every time I'd say the word, 'um,' she'd say, "Nope, restart."

She was constantly there for me, and even still having her as someone to go to has been great. My market manager has also known me since before I started promoting. Every time I think I'm too young to be in this room, he's always in my corner.

I'm now enrolled in Live Better U, a program where Walmart pays for certain bachelor's degrees. I'm getting some of my foundational courses, and then I plan to get my college degree.

Keep pushing to learn more

For teenagers starting out, I encourage them to do a good job and learn as much as they can.

Companies are constantly changing, especially with technology. It's important to adapt and not be comfortable with what you already know.

When I look at my future at Walmart, I told myself I'd get to market manager at 27 or 28 — that's my short-term goal. Then, long-term, my goal would be regional EVP.

One thing I always remind myself is that I worked hard to get to this life, so I can't be upset now that I have it. Maybe we don't have time to do all the fun things right now, but if we work hard through our 20s, thinking about where we might end up when we're 30 or 40 keeps me motivated.

• Walmart is bracing for billions of dollars in additional fuel costs due to higher diesel prices.
• The company previously said it would put much of its $2.9 billion tariff refund toward lower prices.
• Now, higher fuel costs are likely to erase that benefit, and other retailers are likely to follow.

Just when US shoppers might have thought they dodged the tariff jab, energy costs are coming in with the right hook.

Deutsche Bank says Walmart executives are now expecting the added cost of higher diesel prices to wipe out their total expected benefit from tariff refunds and push prices back up, according to a Thursday analyst note following a meeting with Walmart CFO John David Rainey.

"Elevated diesel is pressuring WMT directly through transportation costs and indirectly as suppliers pass through higher costs, including on petroleum-linked products," the analysts wrote. "Elevated diesel costs are beginning to flow through to consumer prices"

The company is now expecting an additional half to one percentage point of inflation in 2027, the note said. At that rate, additional fuel costs this year and next year will completely erase Walmart's $2.9 billion tariff refund.

Walmart said in August that it had been putting the bulk of that tariff refund money toward lower prices for shoppers.

"Like other retailers, we are not immune to sustained increases in fuel and transportation costs, but we work to minimize their impact," a spokesperson told Business Insider.

The spokesperson also said that many of Walmart's current discounts and holiday deals are time-bound, after which some prices may return to regular levels.

"That should not be characterized as a broad-based price increase," the spokesperson said.

Beyond Walmart, which runs one of the most efficient supply chains in all of retail, the energy impact could be even more pronounced.

The Deutsche Bank analysts noted that competing retailers are also hiking prices in similar categories, leaving Walmart with the relative low-price advantage. The bank also upgraded its rating of Walmart's stock.