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For Oakland Review of Books, Stephanie Uchino-Beach writes about getting laid off at an education tech company that transformed into an “AI-first outfit.” As as customer success manager, she acted as a liaison to district administrators, school principals, and teachers. While AI could automate some of her tasks, what about the core responsibilities of her CSM role: building real relationships and understanding an educator’s needs? An AI sees data points, not people. This is a sobering read from a former tech worker living in the Bay Area, and an edtech company that has gone all in on AI and forgotten about its mission.

Before I went to work for Silicon Valley, I was a lot of things. A few jobs before this last one, I was an elementary school teacher in Chicago, helping kids learn to read, creating units, planning lessons, and buying supplies with my own money on the weekends, like countless other teachers around the country. I grew up on the Peninsula, and I made the move into Customer Success to get a job that would let me move home. Tech was never my dream; it was a means to an end. My dad studied computer science and still works in tech to this day and enjoys it, so it seemed like a satisfying and fruitful career was plausible. I figured that once I broke in, all my problems would be solved: I could get a house, have a kid, and fulfill every middle-class dream that had always felt slightly out of reach for a millennial like myself. 

And yet, job after job, I consistently left feeling unsatisfied. Unsatisfied by how I wasn’t growing and wasn’t developing my skills. Unsatisfied with poor managers who were just in the right place at the right time to be promoted but so often lacked the skills to provide the same success for their employees. Unsatisfied with how the products I worked on could do wrong by the communities we sold them to, even though every company said they were “mission-driven” and “put our customers first.” 

A Russian missile attack on Kyiv overnight on 7 October destroyed warehouse premises in the Podil district and badly damaged a book warehouse of Ukrainian publishing house Knyholav, the publisher said. Tens of thousands of books were lost, but no staff were hurt. It was the second time this year that Russia has destroyed Knyholav's stock.

Russia has destroyed Ukrainian books since the start of its invasion, seizing them from libraries in occupied areas and burning them in boiler houses. Since spring, it has also been aiming missiles and drones at the industry that makes them—printing houses, publishers' warehouses, and bookshops—destroying books by the millions. Each strike takes out not only stock but the reprints, new titles, and textbooks Ukrainian readers were waiting for, at a time when publishing in Ukrainian is part of how the country holds onto its identity.

Tens of thousands of books lost

The publisher can't yet say how many books were destroyed or can no longer be saved, it said, but tens of thousands were lost. The final count will be possible only once staff get full access to the warehouse and check the state of every book.

The losses include new titles Knyholav received over the past two months. They also include reprints of books Russia had destroyed in July at its previous warehouse. Knyholav had moved its rebuilt stock to this new warehouse after a Russian strike on 19 July destroyed its previous one outside Kyiv, along with about 250,000 books.

"This is a tangible blow for us. These are books we created, printed, and prepared for you," the publisher wrote. "But despite everything, we are holding on!"

The strike hit Kyiv's Podilskyi district, where a Russian attack caused a fire and the partial collapse of the floors of an office and warehouse building, Kyiv Mayor Vitali Klitschko said. The same overnight attack killed people in Pryluky, Kyiv, Kremenchuk, and Oleksandriia.

Millions of books burned

Russia's attacks destroyed more than 1.5 million books in July alone, Culture Minister Tetiana Berezhna said. On 1 August, a strike on the logistics center of publisher Ranok and the distribution center of the KnyhoLand bookshop chain in Kharkiv destroyed 8 million books, including 628,000 new school textbooks. Over three months, Russia burned about 13 million Ukrainian books, nearly a third of everything the country printed in 2025. In August, Russian missiles also hit Kyiv's largest book market.

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