Little-known photographer John Baer captured everyday life before putting down his camera in 1954. His son discovered the images decades later after his death, and John Baer: The Extraordinary Ordinary / A Memoir in Photographs, 1945–1954 marks their first public release
This as-told-to essay is based on a conversation with Jeff Kinney, the 55-year-old author of the "Diary of a Wimpy Kid" series, who lives in Plainville, Massachusetts. It has been edited for length and clarity.
Every year, when a new "Diary of a Wimpy Kid" book hits the shelves, I'm surprised that kids keep showing up.
I started writing the first book in 1998, while working as a computer programmer and game designer. I wanted to be a newspaper cartoonist, but that didn't work out, so I set out to get my cartoons published somehow. I was inspired by my own childhood experiences.
The first generation of kids who read my books is now almost 30 years old. It's wild to me that there's a new generation of kids encountering these books and finding them fresh.
As an author, I work within a few different spheres: books, my bookstore, movies, and development. I hop from one area to another.
Here's a day in my life.
I wake up before 7 a.m.
I don't set an alarm, so I wake up at that time naturally every day. I stay in bed for a while because after an ankle injury, I have some PT to do, like ankle stretches, while I'm in bed.
I meditate for about 10 minutes, set my intentions for the day, and organize my digital to-do list before I get out of bed.
I do two hours of exercise before breakfast
Right after I get up, I do about two hours of PT yoga, then weightlifting. I do that before I eat breakfast, which is often eggs and sausages.
I'm really committed to my morning physical routine of PT, PT yoga, and exercise. That's now become non-negotiable. I also do some journaling because it orients me toward the day, and it's a calming mechanism.
I've just had my most productive year, during which I wrote two books and two screenplays, so I attribute that to my morning routine. It grounds me.
I stay organized with a habit tracker
I've tried a million different to-do list apps that didn't work, including the pomodoro method and all sorts of others. Then I found a digital habit tracker.
Simon Simard for BI
I'm pretty diligent about checking off my daily habits. These include eating enough fiber, drinking enough water, waking up by a certain time, meditating, and doing stretches and yoga.
My workday starts at around 9:30 a.m.
I have about five or six workspaces, and I like to balance between them. One is a really colorful studio with my whole staff on the top floor of my bookstore, which is about three miles away from my home. When I'm not touring or working on a script, I go into the bookstore.
The bookstore is always top of mind for me, though the day-to-day operations are handled by the staff. Every so often, I'll get involved because we'll have a big author that comes to the store, and I'll interview them.
Another is my guest house, where I sit in the quiet living room. I also have a dark room in the basement where I'll go if I need to shut out everything. The other one is sitting in my car at the cemetery, where it's also very quiet. I can't listen to music because it occupies the same part of my brain needed for creating.
Sometimes I write for 8 to 12 hours a day
I feel most creative in the early morning hours, but sometimes I might write for eight to 12 hours a day.
If I'm illustrating, which I basically do all summer, I'll draw from maybe 9 a.m. until about 9 or 10 p.m. every day for months.
When I'm working on a book, I'll write the jokes first, then the manuscript, and finally I'll illustrate. I do all the illustrations myself. I don't usually combine those activities together.
I'm always stuck creatively, so I use a system
Simon Simard for BI
When I get stuck, I use something called systematic creative thinking, which helps me to produce material even if I'm not feeling creative.
I start with the components. If I'm writing about an airplane, I'll list the parts of the plane inside and out: the wings, the pilots, the lavatory, everything. Then I'll go through each component with a few different tools like subtraction and multiplication, and that's what gives me my raw material.
I'll use my iPad or my computer, or I have this device called a Freewrite, which is a super simple word processor that's not connected to the internet.
I don't stop for lunch
I only eat two meals a day, so I don't really step away for lunch — this is how I roll.
I do have an energy drink, but it's more of a habit than a need. I also don't typically take breaks.
I don't have many work boundaries
A good day is when I can get my to-do list to under 200 items, which is really hard to do. When I'm not illustrating, my wife might say, "Hey, let's have dinner," and that's my backstop for when I stop working.
Work is always on my mind, and I really don't have any boundaries. I don't tell people when I'm going on vacation because they'll reach me anyway, and I don't want to stop them from making progress. I usually make myself available, even if I'm away.
Simon Simard for BI
My team mostly communicates with me by text
Texting is how my team communicates with me. Email has become less useful for me because I get so many emails in a day that I feel like I'm a hockey goalie, and pucks keep whizzing past me.
I can really only answer emails right when I get them. Once they get too far down my list, I'll forget about them. I have a lot of challenges with executive functioning. I really struggle with having a lot of choices.
I've always answered my own emails, and I don't use AI to write.
I'm not often bored; I need stimulation
I don't play a lot. I sometimes go to Celtics games, or I'll go out to dinner with my wife, my friends, or my kids. I'm not often bored.
In fact, I feel very understimulated. I often feel like I'm not getting enough information, or there's not enough that's happening. For example, if I were to drive through the McDonald's drive-thru and get my food, I'd turn on the radio, tune in to some news program, and eat while reading the news on my phone.
Chicken McNuggets with sweet and sour sauce are probably my guilty pleasure. As far as watching TV goes, Survivor is always a staple in our house.
I go to sleep around 9:45 p.m.
These days I go to bed pretty early. I get in bed around 9:45 p.m., put in an earbud, and fall asleep with the news in my ear.
Cooley has made billions doing what law firms do: hire great lawyers, bill for their time, and keep clients happy. Artificial intelligence is scrambling that formula. If machines can do in minutes what once took an associate hours, what exactly should clients be paying for?
Rachel Proffitt thinks she has the answer.
On a toasty October afternoon in San Francisco, I met Proffitt for lunch to talk about the future of the global law firm she now leads. When the check arrived, neither of us knew how much the restaurant paid the dishwasher or how many minutes the chef spent preparing our meal. We were paying for the experience, not the labor behind it.
Why, she wondered, should legal services be so different?
"Clients have never been excited about the fact that it took us 82 hours to do something. They don't care," she says. "They just want the outcome. They want the results."
The billable hour is only the beginning. AI is forcing law firms to rethink how many associates they really need and how those young lawyers learn their craft. Client relationships are changing as companies use software to get a head start on the work they send to outside counsel. Some of that work may never reach a lawyer at all.
If tech is about to reinvent law firms, Cooley should be one of the firms with the clearest view of what's coming. From its early days on San Francisco's Market Street, it worked with semiconductor manufacturers and venture capitalists when the valley was still covered in fruit trees and canneries. Cooley grew up alongside the tech industry, and today it is as comfortable defending Meta in court as it is helping Andreessen Horowitz round up billion-dollar funds.
That evolution has been lucrative. Cooley says its gross revenue jumped from $912 million in 2015 to $2.4 billion last fiscal year. Its crosstown rival, Wilson Sonsini, brought in $1.7 billion in 2025, according to The American Lawyer. Still, the gulf between Cooley and Big Law's largest firms remains enormous. Kirkland & Ellis, the industry's revenue leader, cracked $10 billion last year. Latham & Watkins, another go-to firm for Silicon Valley, hit $8.3 billion.
The next wave of tech public listings promises a fortune in legal fees for the chosen few. Gibson Dunn landed SpaceX's IPO. Anthropic tapped Wilson Sonsini for its coming listing. And Cooley is reportedly sharing OpenAI's IPO work with Wachtell Lipton, one of Wall Street's most formidable law firms.
The irony is hard to miss. Big Law is fighting for a piece of the biggest technology companies in the world, even as those companies build the tools that could upend the business of law itself.
Proffitt came up as a lawyer under the old rules. Her next task is to figure out what it will take to build a great law firm under the new ones.
'The winner's circle'
Rachael Wright for BI
Profitt didn't grow up wanting to be a lawyer but liked how law school taught her to think. Litigation was out of the question: Public speaking during mock trials made her stomach turn. "It was transactional law or bust," she says.
She started her career as a summer associate at Wilson Sonsini and worked her way up to partner. She fell in love with the intensity of the work, pulling all-nighters at the financial printers where she marked up securities filings by hand. She recalls the Christmas Eve when her father marveled that she had made it through the day without taking a work call. After 15 years at the firm, she left for Cooley in 2017.
Three years ago, Proffitt got a call at home that she didn't see coming. Joe Conroy, then Cooley's chief executive, wanted to know whether she would consider succeeding him.
She was flattered, but also "a bit terrified," she says. She spent two decades helping startups, including Unity Software, Procore, and Instacart, raise money and go public. Running a firm with 3,000 employees was another matter. She talked to her family, then put herself forward for the job. She started in 2024.
Proffitt couldn't have guessed how quickly AI would jolt her industry from its steady state. It wasn't too long ago that clients insisted that the technology go nowhere near their work, fearing what would happen if their data disappeared into someone else's model.
"It was clear to me then that we don't get to just exist as we are and continue to be at the top of our game," she says.
Cooley had remade itself once before. The firm's Silicon Valley roots were both a strength and a liability, said Conroy in an interview. Cooley was known for helping startups get off the ground. The conventional wisdom was that as those companies grew, they would graduate to one of the elite New York law firms for their biggest deals and courtroom battles.
To keep clients from the garage to the boardroom, as Conroy put it, Cooley needed to expand. It opened new offices and built out its litigation and capital markets practices. The firm also spent years courting Wall Street banks, says Proffitt, so that when a company asked which law firm to hire for its IPO, Cooley would make its shortlist.
Today, its client roster reads like a Kiplinger roundup of hot tech stocks: Nvidia, Uber, Snowflake, and Zoom, to name a few listings it worked on. Since 2016, Cooley has advised issuers on 183 IPOs that raised nearly $59 billion, making it the second-most active firm by deal count after Latham, according to Deal Point Data. Proffitt wouldn't discuss reports that Cooley has landed OpenAI's IPO work.
For 16 years, Conroy pushed Cooley toward what he calls Big Law's "winner's circle." Proffitt's job is to get it there.
Startup speed
Rachael Wright for BI
Her strategy starts with making Cooley move more like the tech companies it represents.
Proffitt recruited David Wang, a former lawyer turned legal technology executive, with an ambitious mandate. She didn't just want to make Cooley's lawyers more productive, Wang said in an interview. She wanted to change how clients interact with them altogether.
Earlier this year, Cooley launched a tool with the startup Legora that lets Y Combinator founders review common contracts without calling a lawyer. OpenAI helped it build a tool for Cooley's lawyers to prepare paperwork for companies going public. Next, Cooley is working with Google on an AI agent that scans documents for confidential information before they're filed in court, then suggests redactions for lawyers to review.
There's something almost cannibalistic about a law firm building software that could eat into its own billable hours. But Cooley sees a bigger risk in letting someone else do it. In-house legal teams are increasingly using chatbots to take the first crack at work they would otherwise send to outside counsel. A new breed of "AI-native" law firms is promising cheaper, faster services.
Big Law does not want to be caught flatfooted. Firms are throwing money at startups like Harvey and Legora, and increasingly, they're building their own technology. Kirkland has committed $500 million to proprietary software, starting with a platform for private equity fundraising built with Palantir. Latham bought its own Nvidia servers so it can customize models in-house. Like Cooley, Wilson Sonsini has self-service tools that let companies handle basic legal work.
For Proffitt, the danger isn't lost billable hours. It's the missed connections. The scrappy startup that needs a contract reviewed today might need help closing an acquisition later. But if the bots take care of the small stuff, Cooley could miss its chance to build the relationship.
Proffitt says Cooley must find new ways to connect with clients. Putting technology in their hands is one option, even if it means giving away a little of the work.
"When you need the next thing that matters, the thing that you don't trust to put into the machine," she says, "how do I ensure that you want to talk to our team?"
The firm is also rethinking its own structure for the new era. Wang now leads Cooley AI, a wholly owned subsidiary designed to operate at something closer to startup speed. The separate company gives his team more freedom to hire engineers and put new technology through its paces, he says, without getting bogged down in the parent firm's bureaucracy.
The irony, Proffitt says, is that all this technology could leave lawyers with more time for the human stuff. Lawyers may visit their clients more. Talk through thorny decisions. Drop in on the strategy session to learn how their advice fits into a client's business.
Keeping those relationships alive might require a little more old-fashioned schmoozing. When I asked Proffitt whether the answer was throwing great parties, she didn't entirely disagree. "Everyone loves a party," she says.
The future of legal work
Proffitt doesn't pretend to have a crystal ball. She has ideas, though.
The billable hour? Not dead yet. She expects law firms to offer clients a menu of pricing options, from hourly rates to flat fees and outcome-based pricing.
Hiring slowdowns at the junior level? "Too early to tell," she says.
The apprenticeship model? That gets trickier. If software can write first drafts and spot issues, how will young lawyers get the practice they need? Proffitt says Cooley is exploring ways for associates to sharpen their skills on simulated legal matters, starting with AI-powered mock depositions.
Proffitt came up in an era when canceled dinners and all-nighters were a badge of honor. She's betting that the next generation won't need quite so many of them to become great lawyers. Her test will come a decade from now, when today's junior associates are ready to make partner.
If Cooley has found a better way to teach them, perhaps the old model won't be missed. If it hasn't, no amount of AI can make up the difference.
Melia Robinson is a senior correspondent at Business Insider, where she writes about how artificial intelligence is changing the legal industry.
Over the past year, Business Insider has spoken to more than 20 H-1B visa holders and hopefuls about their decisions to opt in, push through, and sometimes give up on the H-1B American Dream as the Trump administration has become increasingly hostile to foreign workers.
In a statement, a White House spokesperson said the goal of the $100,000 H-1B fee is to focus on sponsoring "truly highly specialized temporary labor." A Department of State spokesperson said the US is unapologetic about its "America first visa policies" and thatthe administration is working with partners to facilitate necessary visas. A Department of Labor spokesperson said the administration is protecting American jobs and increasing wages.
Keep reading to see what life has been like for people affected by the US's immigration policy changes.
Soumi Chanda, 35
Paromita Chatterjee for BI
Soumi Chanda had spent 13 years building a life in the US when a 2025 layoff put her H-1B status at risk.
Chanda moved from Kolkata to Spokane, Washington, in 2013 for graduate school. She was selected for an H-1B on her first attempt in 2021 — "pure luck," she said — and Amazon later took over her sponsorship, prompting her move to Seattle.
When Amazon laid her off, Chanda had 60 days to find a new sponsor or leave the country. "Sixty days sounded impossible from the start," she said. Her search came as debate intensified over the proposed fee. "Even with Amazon on my résumé, I didn't get a single interview the following month," she said.
When preparing to leave the US, Chanda made her two cats her priority. She spent weeks arranging their international travel and paid roughly $5,000 for paperwork, along with thousands more to break her lease, dispose of her belongings, and secure last-minute travel. In total, she estimates the move cost her $18,000.
Now back in Kolkata, she's still working out whether India will be her long-term home. "There's plenty here I value, and other things, as a feminist, I find harder to reconcile."
Paromita Chatterjee for BI
Even with Amazon on my résumé, I didn't get a single interview the following month.
Luciana Pereyra moved from Peru to the US at 17 on a tennis scholarship. After graduating, she landed a marketing role at Ohio State. Her H-1B was approved in April 2024. She described that time as living in "survival mode," knowing that losing a job could also mean losing her home.
In December 2025, Pereyra said HR contacted her to say that her position would end the following month. She had 60 days to find another employer to sponsor her visa or leave the country. "I treated the job search like the last match of my career," she said.
She focused on university jobs, but the timing worked against her: Many campuses closed for winter break as her grace period began. She said two promising opportunities fell through after prospective employers raised concerns about securing a visa amid the proposed H-1B fees.
Pereyra returned to Peru in March. In Lima, she freelances for a US marketing client, coaches tennis, and is building a small business. She said she would consider moving to the US again, but only if it came with "a real path to permanent residency."
Angela Ponce for BI
I treated the job search like the last match of my career.
Recent changes to US immigration policy have made Mohamed Zeeshan, agreen card holder, more concerned about whether immigrants like him can build stable lives in the country.
He's seen relatives and friends consider countries such as Germany and Australia, rather than the US, because of the difficulty of securing jobs and visas after graduation. The instability surrounding H-1B visas — including the proposed $100,000 fee for new applicants — has reinforced his concerns.
Zeeshan self-petitioned for a green card and received it in 2023, enabling him to live in the US without needing employer sponsorship.
In 2025, he started his own consulting firm. Over the past year, Zeeshan said he has watched the immigration landscape become more uncertain.
He still plans to become a US citizen but says that if he had to rely on an H-1B visa today, he doesn't think he'd do it: "When you're on an H-1B here in the US, you're kind of always on tenterhooks."
"You don't know if you're going to be here next month or two months or three months down the line. That's a very difficult position to be in."
His wife is still waiting for her green card, and the couple is holding off on having children until they have more clarity about her status.
Jared Soares for BI
When you're on an H-1B here in the US, you're kind of always on tenterhooks.
Vivienne Yang found out she was being laid off from her H-1B-sponsored job while she was on vacation in Japan in October 2024.
She spent the rest of the trip speaking with immigration and labor lawyers, emailing her employer, and trying to enjoy sightseeing with her partner.
Yang, who is from Taiwan, managed to get her employment extended for a few weeks, allowing her to fly back to New York. She then switched to a B-2 tourist visa so she could stay in the US longer and search for another job. She went through over 20 job interviews in the next year, all of them unsuccessful.
So, she decided to pivot.
Yang was accepted into a New York acting program, but her application for a US student visa was denied after she returned to Taiwan to apply for it in December 2025. Her American partner now looksafter her two cats in Brooklyn while she remains in Taiwan, living with her family and working as a content creator, business English coach, and freelance consultant.
She has put her US plans on hold. "I don't want to deal with visa issues anytime soon," she said.
"Now I can move on with my life without any regrets because I know I have tried," she said. "I have a better understanding of what living abroad looks like and what American dream looks like in reality."
Sean Marc Lee for BI
I have a better understanding of what living abroad looks like and what American Dream looks like in reality.
Ananya Joshi's plans to build a career in the US came apart in 2025, when a visa setback and a sudden layoff pushed her to look for a future elsewhere.
Joshi had moved from India to Illinois to pursue a master's degree. After graduating in 2024, she joined a Chicago startup developing cultivated meat as a scientist, working on an F-1 Optional Practical Training, or OPT visa.
She was enjoying the work until she learned that her employer could not complete E-Verify, which employers must use to sponsor an extension of STEM graduates' OPT.
From May through July 2025, Joshi interviewed for jobs around the world. She received offers in Canada and Germany and ultimately chose Germany. "Having gone through so much, I realized I needed that stability," she said.
In January, she moved to Rostock, about three hours north of Berlin, to join another lab-grown-meat startup. These days, Joshi is taking German classes and adjusting to what she describes as a slower work culture. She's also learning to navigate a long-distance relationship with her boyfriend, who remains in the US.
Joshi said she would still like to return to the US, but said, "I can't forget what I went through."
Gu Yichen's path to working in the US began in high school, when he spent a year as an exchange student in Yacolt, a small town in Washington State. He later attended college in the US, interning at Amazon before joining the company full-time after graduation.
With a STEM degree, Gu had three chances to enter the H-1B lottery. He was selected on his third try.
In late 2022, Gu left Amazon for a job at Google, despite his manager's warning that the market was becoming unstable. He was laid off the following month, before he had done "a single day of real work."
Gu faced pressure to find a new employer within the 60-day grace period. Rather than take a stopgap role, he returned to China for a break before ultimately rejoining his former Amazon team in the US on an I-140, an immigration petition that can support a green-card application.
He has since applied for a green card, hoping it will give him "more freedom in both my personal life and my career."
Over the past year, he said the biggest challenge has remained the same: His ability to stay in the US is tied to his job. "I've been thinking what kind of life I really want to live and what is my real interest in life."
Ian Tuttle for BI
I've been thinking what kind of life I really want to live and what is my real interest in life.
Leaving a six-figure data-scientist job in New York and returning to India in May was not an easy decision for Disha Lamba, but she says being closer to her family — and free from the limits of an employment visa — made it worthwhile.
Lamba moved to the US in 2021 to pursuea master's degree. She later joined CVS Health as a data scientist and learned that she had been selected in the H-1B lottery in March 2026.
By then, however, Lamba had already decided to move home. Though she had a fulfilling job and social life in New York, she struggled with the distance from her parents.
The prospect of managing an H-1B long-term reinforced her decision. Lamba was concerned about the difficulty of obtaining visa stamps to travel, as well as the limits the visa can place on changing employers, taking a career break, or pursuing additional income.
"Anything comes with its pros and cons. H-1B has its pros but also has its cons. I wasn't OK with the cons of being in these restrictions," she said.
After resigning, Lamba moved back to live with her parents and brother. She took a two-month career break and secured a short-term contract role, but she's still looking for a permanent job. Nonetheless, she's still happy about her decision.
"Every moment when I get to hug my parents, that's when I realize, no, this was all worth it," she said.
After three failed attempts to obtain an H-1B visa, Sunjana Ramanais reinventing her "American Dream."
Ramana moved from Hyderabad, India, to New York in 2021 for her master's degree. After graduating in 2023, she joined a global insurance company. Her employer entered her in the H-1B lottery in 2023, 2024, and 2025. She was not selected.
When her work authorization ended in early 2026, Ramana had to leave the US.
"When I didn't get the visa, I was really, really clueless. I thought that was the end of everything that I had built for three years," she said, adding, "but I realized just a couple of months later that there are so many additional options that I didn't know existed."
Instead of returning to India, Ramana secured a 2-year UK visathat is not tied to one employer. She chose London as her base, where she could pursue the entrepreneurship she had wanted to explore in the US.
Ramana was accepted into Antler's founder-in-residence program and spent two months building Flax, a two-person tech company that helps AI founders and builders. In May, she moved into a product-management role in fintech.
"I want to go back and tell my younger self not to associate the 'dream' with America or a country for that matter, because it doesn't matter where you are. The dream should be aligned to you and your goals."
Ayesha Kazim for BI
When I didn't get the visa, I was really, really clueless. I thought that was the end of everything that I had built for three years
An H-1B selection brought immediate relief for Madhur Mehta this year, but it has not resolved the uncertainty that shapes his and his fiancée's plans in the US.
Mehta moved to the US in 2021, earned a master's degree in 2023, and was eligible for three years of student work authorization. Amazon offered him both a job and sponsorship.
He joined the company in 2025 as a program manager.
Butover the past year, while the company was trying to get him an H-1B,Mehta grew concerned about changes to the lottery. He began exploring backup plans for his US life, including an EB-1A visa and opportunities in Canada and Australia.
He learned he was selected for an H-1B in March, potentially giving him the chance to work and remain in the US for another three years.
"It was a big relief," he said, adding, "It's like someone has taken a 100-pound load off your mind," he said.
Mehta's fiancée, who is also from India, has one remaining chance in the H-1B lottery before her work authorization expires.
"It's hard, you know, obviously you can't plan," Mehta said, adding, "unless we are both very clear on what our visa status is."
Chona Kasinger for BI
It's like someone has taken a 100-pound load off your mind.
Shreya Mishra Reddy left the US in January after not being selected for an H-1B visa. Her plan was to leave the country and keep applying for US jobs from abroad.
That plan, however, started to feel unrealistic after the Trump administration proposed the $100,000 fee on some H-1B applicants.
Though the fee has been challenged in court and is not being enforced, she said the uncertainty changed her mind: "I've decided not to pursue H-1B or any role in the US right now."
Reddy had moved to the US in 2021 for a master's degree in engineering management at Duke University. After graduating, she was hired by Visa, but her student work authorization expired before she could secure an H-1B visa.
She's now in Toronto with her husband on a tourist visa and weighing whether to base herself in Canada or India. During a career break, Reddy has been writing a fiction book and building a handloom brand while exploring fintech roles.
In March, Reddy was accepted into a master's program in psychology at the University of Pennsylvania. She decided not to attend, citing uncertainty around student visas and the US job market.
She said she's optimistic about her future and wishes she'd been more open to opportunities in other countries earlier, rather than banking everything on the US.
"I was thinking that H-1B would pan out for me, it didn't, and it's something that I definitely regret."
I was thinking that H-1B would pan out for me, it didn't, and it's something that I definitely regret.
Backlash against content creators includes restricted hours for filming and even outright bans
Stand in any vaguely photogenic spot these days on holiday and the chances are you will come across people posing with raised phones and even ring lights. Some may be influencers with huge audiences on social media, others just overkeen Instagram users. With hotels and beauty spots now so overrun, however, bans on photography are coming into place.
The five-star Hotel du Cap-Eden-Roc in Antibes, known for its glamorous clientele, views of the Côte d’Azur and a stunning infinity pool, has brought in rules against photoshoots: no longer allowed without prior permission.
Donald Knierim is fighting to get his Public Service Loan Forgiveness restored.
Vanessa Valadez for BI
Donald Knierim planned his retirement around student-loan forgiveness.
He spent most of his career designing financial data systems for major companies. At the age of 60, he took a pay cut and moved to the public sector, working for Metra, Chicago's commuter railway. His primary draw to the job was lower stress, and an added bonus was that it qualified for the Public Service Loan Forgiveness program, which erases student debt for government and nonprofit workers after 10 years.
Knierim had a $62,000 balance remaining on the student loans he took out to send his kids to college. If all went according to plan, a decade at Metra would wipe that clean.
In November 2025, the now-71-year-old logged on to his Federal Student Aid dashboard. It read "Congratulations! You've satisfied your obligation, and no additional payments are required for this loan." That tracked — Knierim said he had never missed a payment, always verifying that his payments were counting toward his forgiveness progress. So he put in his notice and retired.
Knierim retired after thinking his student-loan payments were done.
Vanessa Valadez for BI
Months later, he received an update: 15 payments that had previously counted toward forgiveness were changed to "non-qualifying." The notice said his payments were below the amount required under his income-driven repayment plan, but did not specify the proper amount. That means he has at least another year and a half of payments — about $470 monthly — to achieve PSLF.
"If I have to restore that payment, it's going to put my wife and me in a bad situation," Knierim said. "We're too tight in retirement to be shelling out money for stuff that we can't afford."
Since 2023, Business Insider has heard from student-loan borrowers whose loan forgiveness was rescinded. Over the past few months, issues with PSLF have become more widespread, with borrowers reporting challenges in receiving accurate payment counts. Some had their payments toward forgiveness removed after the Department of Education said it was correcting accounts following Biden-era coding errors.
An Education Department spokesperson said that the agency "remains committed to ensuring that every qualifying payment is properly credited to a borrower's account."
For years, Knierim said he made sure his payments were counting toward his forgiveness progress.
Vanessa Valadez for BI
Knierim said that even if he could land a new public service job, he wouldn't be able to take it. Caring for his wife, who is facing serious health issues, is a full-time job. He has reached out to his servicer and filed multiple complaints with Federal Student Aid, requesting his payments to be returned to a qualifying status. Meanwhile, he has not made the new payments his servicer said were due, which has lowered his credit score by more than 200 points. He recently received a notice that his account is delinquent and at risk of default, putting him at risk of seizure of federal benefits, like the Social Security he relies on to stay afloat.
Now, he's asking for the initial communication he received from his student-loan servicer to be honored.
"I thought I was done, they gave me that notification that I was done, and then they clawed it back," Knierim said. "I didn't know where that came from, or what to do."
An error-riddled student-loan forgiveness program
There are a few reasons a borrower might get their PSLF notices rescinded. An internal Education Department memo from 2023, reviewed by Business Insider, said that servicer MOHELA erroneously discharged loans for 64 student-loan borrowers "due to inadequate staff training." The memo recommended that MOHELA send notices to affected borrowers explaining what had happened.
In 2023, one borrower received a notice that his loans had been discharged under PSLF. Nine months later, he received a notice that the forgiveness was a mistake, and his payments were restarted. Between those two notices, the borrower said he had bought a home and paid for his son's preschool. The reversal required him to reconfigure his family's budget.
Some student-loan borrowers have seen their PSLF payments rescinded, which the Trump administration attributed to Biden-era errors.
Vanessa Valadez for BI
More recently, the Trump administration removed some PSLF borrowers' qualifying payments, with the Education Department citing Biden-era code errors that "resulted in inaccurate payment counts for some borrowers."
Bonnie Latrielle, an official in the Education Department's Federal Student Aid office under former President Joe Biden, said PSLF errors often arise during communication between the Education Department and servicers; servicers report qualifying PSLF payments to the department, and the department matches that information with a borrower's employment records to determine if the borrower is PSLF eligible.
"Those are all things that are outside of the borrower's control," Latrielle said.
Knierim said his servicer told him that some of the payments he made toward the Temporary Expanded PSLF program — a Biden-era program that allowed payments previously deemed ineligible to count toward forgiveness — did not qualify because they were below the required amount. He said he did not receive any further explanation as to why his payment amounts did not qualify, despite following his servicer's guidance on reaching forgiveness.
"I have a flawless payment history," Knierim said. "I have never missed a payment, and I paid what they told me to pay."
From relief to repayment
The Education Department has a "stated policy of holding borrowers harmless," Latrielle said, and borrowers have the right to submit complaints to the department's ombudsman if they have been harmed by their servicer.
However, amid staffing cuts in the department as part of the Trump administration's plan to dismantle the agency, it has stopped monitoring servicer performance and routine borrower complaints. Latrielle said a growing number of states have student-loan ombudsmen and a borrower bill of rights, offering resources and protections for borrowers within the state. Borrowers can also file lawsuits against their servicer if it violates state law, Latreille said.
Knierim, with the help of his daughter, an attorney, sent a letter to his servicer offering to pay the shortfall in his monthly payments. He said the letter was never acknowledged. He does not want to resume payments or switch repayment plans if doing so could further complicate his progress toward forgiveness. Still, his account is also inching toward default, and finding a resolution is becoming more urgent.
Knierim is hoping that his forgiveness denial will be reconsidered so he can continue retirement without a student-loan payment burden.
Vanessa Valadez for BI
In September, eight state student-loan ombudsman offices, including those from Massachusetts, California, and Illinois, where Knierim lives, sent a letter to the Education Department and congressional leaders calling for stronger oversight of PSLF. They cited an example of a public service worker who had more than the required number of payments for forgiveness, but his progress tracker was reset to zero.
"Borrowers have received no clear explanations for individual reductions, making it difficult to verify the accuracy of the new totals, even though these retroactive adjustments can delay forgiveness by years," the letter said.
Knierim is still searching for clarity on where his student-loan forgiveness stands. He said he recently spoke with a Federal Student Aid representative who told him that a "reconsideration request" for the payment denial is in progress. That process could take up to two months, Knierim said he was told, and in the meantime, he's seeking to put his loans on forbearance until he gets a final answer.
"I kept getting different answers," Knierim said. "I can't go back and work. I have no recourse here."
Christian Pineda, CEO and cofounder of Los Tacos No. 1, serves a taco at the chain's Chelsea Market location.
Dolly Faibyshev for BI
Los Tacos No. 1 came under fire on social media after receiving a private equity investment.
Some fans feared the beloved New York City Tijuana-style taco chain would lose its iconic flavor.
The chain's CEO told Business Insider they will scale cautiously, preserving quality and low prices.
Christian Pineda, CEO and cofounder of Los Tacos No. 1, couldn't fall asleep.
He was caught in a scroll of enraged social media posts. The storm of customer indignation followed news last month that the beloved New York City taco chain had received an investment from the private equity firm TSG Consumer. The internet seemed convinced their favorite carne asada and adobada tacos would lose their quality, and Pineda had not expected the reaction.
To remedy the situation, he said he felt it was his duty to address his customers directly. He woke up at 4:30 the next morning to clear the air.
"No, we're not going to start charging extra for guac. We're not switching to horse meat. And no, we're definitely not messing with the tacos," read the Instagram post published September 4.
"I wanted to keep it simple, honest, and comical too at the same time," Pineda told Business Insider. "I saw it as inspiring, honestly, to really prove our customers wrong — that private equity is not always bad."
Christian Pineda, CEO and cofounder, and Jacobo Ackerman, chief operating partner, run the taco chain's day-to-day operations.
Dolly Faibyshev for BI
Colin Welch, managing director and head of New York at TSG Consumer, said the backlash among some underscored what TSG saw in the taco business to begin with: a "cultlike following" customer base protective of the food, and an experience that made Los Tacos a "New York institution."
"It's our responsibility to show those skeptics that it's going to be exactly the same Los Tacos experience, and that nothing's going to change for the worse," Welch said. "We got to show them, not tell them, and that'll happen over time."
The PE firm, founded in 1986 and with $14 billion in assets under management, also has investments in food names Pura Vida Miami, Crumbl, and Dutch Bros Coffee. TSG declined to disclose the terms of the deal or the amount it paid for its investment in or stake in Los Tacos No. 1, which opened in 2013.
Welch said the firm plans to let Pineda and his team run the show, while TSG will provide guidance on future expansion.He pointed to Pura Vida Miami, a lifestyle café chain founded in Miami. It grew from locations in two states to seven since TSG announced its minority stake in 2025.
Los Mariscos is Los Tacos No. 1's sister restaurant, specializing in fish tacos and other seafood dishes.
Dolly Faibyshev for BI
Pineda said the chain focused on finding an investor that would allow Los Tacos No. 1 to scale in a "cautiously smart" way. With 10 locations in Manhattan and a sister location, Los Mariscos, at Chelsea Market, the taco chain wants to continue expanding into other boroughs and markets. It's looking to open a new location in Brooklyn before the end of the year, and another three new locations are planned to open in 2027.
The PE investment comes after 13 years of growth in New York City — a journey that began with three architects and the search for a good taco.
Selling an experience
Pineda and his co-founders, Tyler Sanders and Kyle Cameron, moved from California to New York City in 2010. They lived together in a one-bedroom apartment in the West Village, where Pineda and Sanders, both architects, spent days knocking on doors to find jobs. They found jobs, but there was one thing they could not find wherever they looked — a good taco.
The three men had been raised on Tijuana-style tacos. Pineda was born in San Diego but was raised between there and Tijuana, where his parents are from. Meanwhile, Sanders and Cameron were born in Brawley, California, a city near the border with Mexicali.
"No ticket, No taco" is the order model at all Los Tacos No. 1 locations.
Dolly Faibyshev for BI
Thus, the "No ticket, No taco" order model was born. Customers get a ticket from the cashier, and then have to find and give it to one of the many "taqueros," or cooks, working at once. They can then give the taquero specific instructions for their tacos and watch them prepare the food in front of them. The interactive experience is designed to induce an organized chaos, brought to life by Mexican folk music in the background as the staff speaks in Spanish among themselves.
Growing and scaling a business in NYC
It's no secret that the Big Apple is expensive, and as the cost of living increases, so do expenses for businesses like Los Tacos No. 1.
Since they opened, annual revenue has grown by around 30% each year, and they currently serve about 1,200 customers per day, with an average check of about $20, Pineda said.
In recent months, the expenses that have increased the most are beef, limes, avocados, and tomatoes, Pineda said. Beef prices were 5.9% higher in August 2026 than in August 2025, and they are forecast to increase a total of 9.4% this year, according to the US Department of Agriculture.
"Psychologically, people think tacos are cheap or should be cheap — and they should — but with the prices of New York City and the quality that we're doing, it's tough," Christian Pineda said.
Dolly Faibyshev for BI
To adjust to these increases, the chain keeps other expenses "tight, lean and sustainable," and will not raise prices or cut quality because of a temporary spike, Pineda said. To keep up, the business has to "be efficient in everything else," Pineda said.
"Our idea was always you need to have the best taco and the cheapest taco," Pineda said. "Our carne asada started at $3.50 in 2013. Now our carne asada tacos are $5.95 after 13 years, so we take pride in that."
Pineda sees the new partnership with TSG Consumer as an opportunity to grow the company while preserving its quality, and maybe going public one day, debuting by ringing the opening bell on a stock exchange.
"We want to be in a room where we're with people who have done 100, 200, 1,000 locations. We haven't done that," he said. "We partner up with them because of their knowledge and the people that they've worked with, the brands that they've helped with — a big goal has been if we can ring the bell — that'd be amazing."
There’s nothing like walking into a pub and sitting down at an empty stool where your regular order awaits you. You have been seen; it’s a singular feeling of camaraderie and community. Club 2101, a dive bar in Oakland California, opens around 8 am each day. For The Oaklandside, Azucena Rasilla profiles a 16-hour-day in the life of the 80-year-old haunt, a story as colorful as the dedicated regulars who frequent the establishment, many of them captured in evocative photos by Sarahbeth Maney.
Another regular, Steve Powell, puts on the jukebox’s first song of the day, Stevie Ray Vaughan’s “Texas Flood,” and just as Vaughan’s guitar solo builds, another Breakfast Club member walks in: 71-year-old Kurt Meyer. Perez says Meyer had a health scare a few months ago; Perez is happy to see Meyer get back to his routine of hanging out with the crew.
By 11:30 a.m., the ice chest is in need of a refill and the bar starts to settle down. There are about a dozen people inside, some playing pool, others chatting or reading the newspaper. A few attentively watch the horse races now playing on the TV screens.
George is the first of the early morning crew to call it quits and catch the bus home. Winn and Altamonte follow shortly after.
“All of these regulars are not just customers,” Perez says. “They are friends and family.”
He dresses up for his labor of love, always wearing a white shirt, a silk tie, and a blue four-pocket French work coat as he documents Nashville, Tennessee, moment-by-moment behind the lens of his Leica. Ray Di Pietro started photographing people and events in the city nine years ago and uses precise composition and framing to tell the story of the city and its people.
Di Pietro’s inspiration comes from a surprising place. Andy Warhol, one of his favorite artists (he has several authentic Warhol works), kept a meticulous record of how he spent his days for the 10 years leading up to his death. In 1989, the pop artist’s secretary-turned-collaborator, Pat Hackett, published the notes in a book called The Andy Warhol Diaries.
Warhol, of course, was famously obtuse and provocative. But stories of the flash and dash of the artist’s fame — the crazy parties at The Factory, Warhol’s legendarily debauched, silver foil-papered studio and clubhouse — weren’t necessarily what interested Di Pietro about the conceit. Nor did Warhol’s habit of recording appointments or expenses of the day, including doctors visits, meals, even the price of cab rides. Di Pietro admires Warhol as an accidental historian who documented global figures while recording his daily routine, whether his subjects were Jimmy Carter and the empress of Iran or Mick Jagger and Lou Reed. “He’s writing world history without knowing that it’s world history,” Di Pietro marvels.