• Cisco's president, Jeetu Patel, said he uses four or five of the most popular personal AI agents.
• One of them, which costs him $20 a month, recently saved him more than $1,000 in subscription bills.
• But he said it's important not to give personal AI agents access to work tools or resources.

If getting mysterious and surprising subscription bills are the bane of your existence, Cisco's president and product chief, Jeetu Patel, is in the same boat.

Patel told Business Insider that said he's been using four to five different personal AI agents, like Meta's Muse, Instinct, and OpenAI's Dots, for things like consolidating news, summarizing earnings calls, and even booking his daughter's concert tickets. But recently, he was impressed by how one agent could slash his subscription bills.

He said that the first time he gave a personal AI agent access to his email, the agent told him, "Hey, you've got $9,000 worth of subscriptions that you subscribe to per year. Are you sure you want all of these? It seems like a lot of subscriptions."

He told the agent to make him a table of all his subscriptions, how much he spends on each, and how long he's had each. After the agent presented him with the table, he picked out two subscriptions that he didn't need and made the agent cancel them, which it did without difficulty, and sent him cancellation emails.

"I'm like, OK, that was kind of creepy how easy it was to do that," Patel said. "And then it saved me 1,000, 1,200 bucks a year just over there. So basically, for the most part, I paid for that agent, at a $20-a-month plan, several times over."

The agent also managed to cancel part of his Dropbox subscription — an $11.95 plan he had accidentally subscribed to, even though he had already purchased a 2-terabyte plan.

Patel is a big fan of AI agents, both at work and outside it. He said he rarely starts any task now without asking an AI agent to do a "recon job" and give him research and context.

But the important thing to remember, he said, was not to give personal AI agents, which are not vetted by employers, access to work tools and resources. He hasn't linked his email or calendar to his personal agents, instead using his internal work agent for those tasks.

"These are common-sense things that I think most companies implement, which is, 'Don't give your crown jewels of your source code repository to Muse; it might not be a good idea,'" Patel said.

Rogue or not, AI agents have been causing a buzz

Personal AI agents have been all the rage in recent months, serving as personal assistants and handling mundane, repetitive tasks like paying bills and buying groceries for their users.

While they've been touted as productivity boosters, there have been several instances of users reporting that the agents have performed actions outside their permissions, such as posting bank balances to company Slack channels or misinterpreting instructions, such as ordering 20 pounds of chicken for a dinner for two.

Obedient or not, personal AI agents have been causing a buzz, especially for investors.

Ross Mayfield, an investment strategist at Baird, told Business Insider's William Edwards ahead of Meta's earnings that Muse is the first big app of the AI era and that it assuages some investors' fears about Big Tech's ballooning AI spending. And Instinct, founded by a 23-year-old, raised $1 billion in its Series C, bringing its valuation to $10 billion.

But these new products are coming in a year when there have been several instances of AI agents going rogue and performing unauthorized actions, such as breaking out of sandboxes during security tests and exploiting software vulnerabilities in external companies' websites.

This has led companies such as Bank of America to invest resources and hire additional personnel to address issues with their legacy software and prevent such hacks.

Former and current staffers at frontier AI labs like Anthropic and OpenAI have publicly raised concerns that AI development is progressing too rapidly, without adequate checks and balances. September was characterized by an air of doom and gloom over an "AI apocalypse," in which AI researchers estimated that the technology would kill all of humanity in the next decade.

• A version of this story originally appeared in the AI Insider newsletter.
• Sign up for Business Insider's weekly AI Insider newsletter here.

AI companies have already scraped much of the web. Now they're chasing something even more valuable: data that shows how humans actually work.

That's the focus of Business Insider's new series, The AI Data Grab. This week, we published three stories showing how the race for workplace data is accelerating.

One piece, from Charles Rollet, Tom Carter, and Stephen Council, examines the booming market for company records. AI firms are offering businesses six- and even seven-figure sums for anonymized Slack messages, emails, presentations, and internal documents.

The goal is to teach AI systems how people solve problems, collaborate, make decisions, and complete long, multi-step tasks. Those real-world workflows are becoming the fuel for the next generation of AI agents.

Another story, from Melia Robinson, explores how law firms are building AI systems around decades of legal knowledge, turning their own experience into a competitive advantage rather than relying solely on off-the-shelf AI models and tools.

A third piece, by Rya Jetha, reveals how AI companies pay people to record real-world work, such as cooking dinners and packing warehouses, to teach robots how humans perform everyday physical tasks.

Together, these stories point to a major shift in AI development. The first wave of generative AI was mostly about bigger models and faster chips. The next chapter is about machines understanding how work gets done, so AI can help us do it better and quicker.

Sign up for the AI Insider newsletter here. Reach out to me via email at abarr@businessinsider.com

• OpenAI's Alexander Embiricos said the AI era gives a choice: work more, or work less.
• He's in charge of Dots, the company's new always-on work assistant.
• AI is often pitched as freeing up time. Embiricos responded to the idea that it might add more work.

As the competitive AI race pushes tech workers into long hours, the head of OpenAI's new Dots product says AI gives people another option: work a whole lot less.

Alexander Embiricos, who leads OpenAI's enterprise product and helms the new Dots agent tool, told a crowd at TechCrunch's Disrupt conference on Thursday that AI's capabilities have created something of a fork in the road for workers. You can grind to meet the moment. Or you can use AI to kick your feet up a little.

"We basically have a lot more choice now," he said.

Embiricos made the comments after a reporter asked about when AI systems will actually deliver more free time. The reporter shared an anecdote where an OpenAI employee used a ChatGPT mobile feature to work in their car and on a plane — not exactly liberated by the new tech.

Embiricos said that the moment has already arrived where a worker can "outsource" tasks to AI and do less work. Then again, some people are so excited about AI's potential that they feel like it's an "interesting, ripe moment" to put in extra hours.

"I think that's why a lot of people are motivated to work very hard right now. That includes myself," he said. "But I think actually there is this choice, and there's totally this other setup where you could delegate a ton more things."

OpenAI is billing its Dots tool as a workplace assistant, always on and capable of proactively handing tasks and sorting to-dos. Embiricos uses his Dot often in Slack, he said, engaging on various threads.

His perspective illustrates how early companies are in their journey to adopt AI tools. Most companies have not yet automated their work tasks, and many workers are still debating how much to use the tools. Early AI adopters, meanwhile, can sprint through some work that used to take days or weeks, especially in software engineering.

Embiricos summed up the situation he feels workers are in: "You either choose: do you expand the ambition of what you can do, or do you do less? I do think we're there."

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