A survey by Verizon Frontline revealed daily AI usage by US public safety agencies nearly tripled over the past year while drone and robot deployments also saw an uptick.

The sixth annual Verizon Frontline Public Safety Communications Survey, conducted by Lexipol Media Group, highlighted daily use of AI reached nearly 32%, while 56% of public safety agency users anticipate daily AI reliance within three years, signalling it as a critical decision-support tool.

Additionally, the daily use of drones and robots increased from 15% to 26% as agencies more frequently use them to navigate hazardous environments to keep human emergency responders out of harm’s way while providing real-time situational awareness.

Network resilience remains a priority as agencies adopt these technologies, with more than 77% of the responders identifying it and reliability as their main operational requirements. Network performance also shapes personal device choices, with about 49% of respondents citing resilience and reliability as the biggest factor when selecting a device plan.

Kim Mirabella, VP of Verizon Public Sector and Verizon Frontline, stated the 2026 findings show technologies including AI and robotics, once considered futuristic, are already essential tools used by first responders every day.

Verizon stated 1,035 US public safety professionals took part in the survey

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