AT&T moved to tackle customer pain points such as phone transfers and long customer wait times by refreshing its America’s Best Guarantee programme, in a bid to win subscribers from rivals Verizon and T-Mobile US.

The latest iteration of the guarantee initiative now offers a connection with a customer service expert in five minutes or less, whether they are buying a new device, seeking technical support, paying a bill or starting service. If the timeframe is not met, customers will be offered a callback time.

Should the operator fail to connect customers with an expert within that timeframe, not offer a scheduled callback or falls short of other support promises, eligible customers may receive a benefit such as a bill credit.

Subscribers who pair AT&T Fiber or AT&T Internet Air with a mobile service will now have one dedicated technical expert to help them from start to finish.

AT&T Consumer EVP and GM Jenifer Robertson stated customers expect straightforward, fast and transparent support. She added the changes were intended to reduce friction, build trust and hold the operator accountable when it falls short of its service standards.

The operator offered its AT&T Guarantee to fibre, dedicated internet and wireless business customers after it launched a year ago.

In March 2026, AT&T extended the programme to offer bill credits to small businesses using its Internet Air fixed wireless access (FWA) service in the event of network outages.

In Q2 2026, AT&T reported 432,000 post-paid phone net additions while Verizon and T-Mobile had 184,000 and 277,000, respectfully.

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Verizon and Ericsson claimed the first pre-standard 6G field call in the 7GHz range, moving their testing from the laboratory to a commercial network site.

The call was conducted at a Verizon commercial site in Concord, California, using an Ericsson 6G proof-of-concept kit. The companies tested upper mid-band frequencies outdoors and measured how the signals penetrated a building.

The test used a base station installed on a site shelter and user equipment housed in a 12-by-8-foot mobile enclosure capable of supporting stationary outdoor and indoor radio configurations.

Positioned away from the site shelter housing the base station, the mobile test unit features custom power backups, varied glass and wall material configurations. The setup allows engineers to measure how a pre-standard 6G stack operating over a 400MHz carrier handles line-of-sight and non-line-of-sight paths, foliage, physical obstacles, and building entry loss.

The companies verified an outdoor call and are also testing how 6G signals travel from open-air environments into buildings. The work measures coverage, throughput, latency, stability and feature performance in real-world conditions.

Verizon CTO and SVP of technology development Yago Tenorio stated Ericsson plays a key role in the operator’s 6G Innovation Forum and its efforts to turn 6G research into practical deployments. He added the outdoor trial would provide technical insights to help shape global standards and guide the design and deployment of future networks.

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Jio Platforms set the price band for shares sold in its IPO, with the company set to raise a maximum of INR302.1 billion ($3.2 billion) from the float.

In a stock market filing, parent company Reliance Industries announced shares would be priced at between INR1,065 and INR1,119 with 270 million units available. Employees are set to receive a INR54 per share discount.

The latest filing came hours after the publication of a prospectus confirming the offer is scheduled to open on Wednesday 21 October and close two days later. Anchor investors can bid from the start of the week.

Reuters reported if Jio reaches the $108.3 billion valuation the top end would equate to, the company would become India’s fourth largest by market capitalisation behind Reliance Industries, Bharti Airtel and bank HDFC.

It also noted the IPO represented a record offering in the country.

Jio stated in its prospectus the net proceeds are set to be used to pay down debt and for general corporate purposes.

The IPO has been a major media talking point for some time, especially in India. In June 2026 Reuters reported the company was aiming for around $3.8 billion from a sale, a significant drop from how much Bloomberg estimated Jio was targeting from a float during 2025.

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