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BT pitches AI receptionist to UK businesses
BT Business rolled out a new AI suite in the UK to help businesses adopt the technology while overcoming complexity and security concerns which may be holding them back.
The operator stated AI from BT was introduced following research it conducted which revealed 66% of small businesses recognise the potential benefits of AI, but more than half are not yet realising its full-value.
It highlighted AI Receptionist as a standout feature. BT stated it can help businesses manage customer enquiries “around the clock” and never miss a call.
BT stated small businesses in the UK can lose £3.7 billion per year through missed calls, with 67% missing at least one potentially valuable call on an average day.
It stated AI Receptionist can simplify management of appointments, and provide a more efficient system for follow-ups and a tailored customer experience, with customisable voice and accent options.
The company stated it would be particularly useful across trades and field-based businesses, for estate agents, legal and financial services, the hospitality sector and retailers.
Other tools include an AI Adoption Hub offering practical guides, prompt packs, expert insights and real-world examples of businesses using the technology.
BT Business CEO Jon James said AI has the potential to drive growth in the UK “but many businesses are struggling to know how to begin and how adopt simply and securely”.
“AI Receptionist is the first step in the journey, helping businesses capture every opportunity, reduce admin and deliver responsive, personalised service around the clock, while keeping their customer data protected.”
The post BT pitches AI receptionist to UK businesses appeared first on Mobile World Live.
