European Commission calls accommodation website’s approach to fraudulent listings and phishing scams as ‘absolutely substandard’

EU regulators have opened an investigation into Booking.com, alleging that the accommodation website has not done enough to protect consumers from fake listings and scams.

The European Commission, which regulates the world’s biggest tech companies operating in the EU, said Booking.com may have breached the EU’s Digital Services Act (DSA) with its “absolutely substandard” approach to tackling fraudulent listings and phishing scams, where criminals impersonate a third party to trick people to hand over money.

European Commission calls accommodation website’s approach to fraudulent listings and phishing scams as ‘absolutely substandard’

EU regulators have opened an investigation into Booking.com, alleging that the accommodation website has not done enough to protect consumers from fake listings and scams.

The European Commission, which regulates the world’s biggest tech companies operating in the EU, said Booking.com may have breached the EU’s Digital Services Act (DSA) with its “absolutely substandard” approach to tackling fraudulent listings and phishing scams, where criminals impersonate a third party to trick people to hand over money.

Exclusive: Using test accounts acting as 13-year-olds, Tech Transparency Project downloaded 135 apps with features to generate nonconsensual nude imagery

In December 2025, Morgan Dorfman received distressing news: a student at her daughter’s Pennsylvania high school was making AI-generated pornographic material using the daughter’s image.

He was using an artificial intelligence image-editing app called Movely to create sexual videos from pictures of her daughter and five other girls.