In an official statement issued on Monday, 19 October, the company announced that it had filed a formal complaint with Dutch police and was cooperating with national cybersecurity authorities. Although physical supermarkets have remained open, the disruption has affected online shopping, deliveries and some distribution operations.
The company said investigators had so far found no evidence that sensitive information belonging to customers, employees or business partners had been taken. However, its investigation remains open, and the identity and objectives of those responsible have not been publicly established.
The disruption began on 12 October, when Ahold Delhaize detected suspicious activity within its information technology infrastructure.
The group responded by taking a number of systems offline as a precaution, affecting most of its retail brands in Europe and the United States. The consequences varied considerably between businesses, with some experiencing prolonged interruption to digital services while others were able to restore operations more quickly.
Albert Heijn, the Netherlands’ largest supermarket chain, has been particularly affected. Its website and mobile application have returned online, but home grocery deliveries are not expected to resume until Friday, 23 October.
Orders scheduled before that date have been cancelled, while the company continues preparations for a gradual restoration of its online delivery service.
The incident also interrupted some supply and distribution arrangements, resulting in shortages on supermarket shelves in parts of the Netherlands and Belgium.
In Belgium, Delhaize has restored its online shopping operations. Certain promotional and personalised services were still experiencing difficulties, although the parent company confirmed that its Belgian e-commerce business was operational again.
Dutch retailers Etos and Gall & Gall have also restored their websites. Meanwhile, several American supermarket brands owned by Ahold Delhaize have continued to experience service interruptions.
The group said it expected additional online services in the United States to become available over the coming days.
Ahold Delhaize said it notified the Netherlands’ National Cyber Security Centre within 24 hours of detecting the malicious activity.
The company has subsequently provided updates to the authorities and, on Monday, confirmed that a formal police report had been submitted.
Chief executive Frans Muller defended the decision to shut down digital systems, arguing that the investigation had demonstrated the necessity of taking preventive action.
The company has not identified the perpetrators, confirmed whether ransomware was involved or disclosed the technical method used to gain access to its infrastructure.
These distinctions are important because malicious activity does not necessarily establish that information was stolen or that attackers obtained control over every system subsequently taken offline.
The retailer has instead described a controlled restoration process intended to ensure that affected systems can be brought back into operation without exposing the business to further risks.
Ahold Delhaize operates thousands of supermarkets and related retail businesses, including Albert Heijn, Delhaize, Food Lion, Giant Food, Hannaford and Stop & Shop.
Its geographical reach means that a disruption originating within shared corporate infrastructure can affect several national markets, even where individual retail chains maintain separate commercial operations.
The attack comes amid increasing scrutiny of the vulnerability of European food retailers to digital disruption.
Earlier this month, investigators in France began examining cyberattacks against refrigeration control systems used by hundreds of supermarkets.
Those incidents reportedly affected equipment at chains including Carrefour, Intermarché and Monoprix, with some retailers forced to discard products after refrigeration systems malfunctioned.
There is no established connection between the French incidents and the attack affecting Ahold Delhaize.
Nevertheless, both episodes illustrate the dependence of modern retail operations on interconnected digital systems supporting stock management, refrigeration, logistics, payments and customer services.
The consequences of a serious cyber incident can extend beyond the loss of access to websites. Interruptions to inventory systems, warehouse operations or communications with suppliers can affect the availability of physical products.
This creates particular difficulties for food retailers, where delays in transport and storage can result in the loss of perishable goods.
The incident also draws attention to the European Union’s NIS2 cybersecurity framework, which establishes stricter risk-management and incident-reporting obligations for organisations operating in designated sectors.
Food production, processing and distribution are among the activities covered by the directive, although its application to particular companies and operations depends on the relevant legal definitions and national implementing arrangements.
The legislation requires organisations within its scope to establish appropriate cybersecurity protections, address supply-chain risks and notify competent authorities of significant incidents.
Separately, the General Data Protection Regulation establishes notification requirements where personal-data breaches meet the relevant reporting threshold.
Ahold Delhaize’s statement that it has found no evidence of sensitive data being taken does not conclude the technical investigation, but it means that a confirmed theft of personal information should not presently be presented as a fact.
For the company, the immediate challenge remains restoring online services while maintaining normal supermarket operations. The wider commercial consequences, including the cost of the interruption and its effect on sales, have not yet been quantified publicly.
Alex Tait on a proposed amendment to the representation of the people bill, and Dr Joseph Mullen on Russian interference in the Brexit referendum
Andy Burnham’s comments about Russian interference in Brexit (Report, 11 October) and the warning by the MI5 chief, Ken McCallum, against exaggerating its impact (Report, 13 October) risk overlooking another serious threat to electoral integrity: disinformation from our own political parties and campaigners.
Foreign interference deserves scrutiny, but misleading factual claims in electoral advertising are unregulated, unlike in commercial advertising. We have four sets of rules to ensure an advert for a packet of sausages is accurate, but none for the most important advertising of all – ads that influence how we vote.
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© Photograph: Tuomas A Lehtinen/Getty Images
© Photograph: Tuomas A Lehtinen/Getty Images
© Photograph: Tuomas A Lehtinen/Getty Images
O Algarve foi eleito o Melhor Destino de Praia da Europa em 2026 nos World Travel Awards, conhecidos como os "Óscares do Turismo".
O conteúdo Algarve volta a ser eleito o Melhor Destino de Praia da Europa aparece primeiro em Algarve Marafado.
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As soon as children learn to follow instructions, we start teaching them obedience. I know that's what I did with my kids.
I asked them to share their things, take turns, and compromise even when they're not always ready to do so willingly. I pushed them to cooperate not only because I felt it was the right thing to do, but because I wanted to keep the peace and be seen as a good parent.
Sadly, it seems society only sees agreeable, generous children as good ones, so parents raise them with a give-in mindset. I followed that path until I realized just how my actions were shaping my children's personalities.
Now I am strongly focused on improving myself while developing a parenting approach tailored to what works best for my children.
At some point, I realized that constantly pushing my children to say yes to everything, acting like good children are meant to, is affecting their personal boundaries.
When my children were not allowed to say no, I noticed they felt uncomfortable, frustrated, and even angry. My older son had no interest in his weekend archery class, yet I kept forcing him to attend. Every Saturday morning became a struggle, as I spent a lot of time convincing him to go. Within a few weeks, I realized that instead of building discipline or a skill, it was creating unnecessary stress for both of us. So I let him opt out.
Since then, I make it a point to ask my children before enrolling them in extracurricular activities, so they spend their time doing things they genuinely enjoy rather than ticking boxes for me.
I also noticed that my children were happy to share snacks from their cabinet with visiting friends, but became upset when someone opened it without asking. I taught them that there is nothing wrong with saying no when someone crosses a boundary or takes something that belongs to them without their permission.
Courtesy of Ariba Mobin.
Setting physical boundaries was another challenge. When relatives and friends would lovingly ask my children for a hug or a kiss on the cheek, I could see them becoming uncomfortable. I could see that they felt obliged to agree, not wanting to be impolite. Without questioning anyone's good intentions, I now let my children decline physical affection when they are uncomfortable. I simply remind them that they can respond with a high-five, a wave, or a smile instead. It helps them respect others' kindness without feeling they have to give up their own boundaries.
I have been told I am spoiling my kids by letting them have their say. But because my children know their voice matters, I have watched them handle peer pressure with remarkable maturity.
Recently, when my son's friends urged him to climb a high wall and jump off it to retrieve a lost ball, he confidently refused. They began teasing him, but he later told me he stayed calm and simply replied that he wasn't going to risk a fracture for a ball. Standing up to peer pressure is hard, but because he knew he could set a boundary, it made things easier.
This practice starts at home, even with me. I now allow my children to respectfully say no to low-stakes matters involving personal preferences. Like it's fine if they choose to stay behind with their grandmother rather than attending an outing they won't enjoy. As their parent, I want to teach them that respectful disagreement is acceptable.
Whenever one of my children respectfully says no to something, I make it a point to validate them, reinforcing that their boundaries matter.
Of course, setting boundaries isn't a free pass for entitlement. It doesn't mean being extra picky about eating or saying no to their assigned homework and household chores. They know that while they are developing these healthy boundaries, I still expect them to demonstrate basic manners.
I want them to be confident individuals who show genuine kindness, but no one should be allowed to exploit it. They should be able to resist unhealthy pressure and hold firm even when saying no feels uncomfortable. I hope that this helps them live a life built with courage, clarity, and true self-worth.
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Difference between French and German borrowing costs widens after public buildings burned and shops looted
France has been hit by a fresh wave of selling in its bond and stock markets after violent protests over the weekend led to thousands of arrests and left public buildings burned and hundreds of shops looted across the country.
The chaos has spooked investors as analysts worried that it would undermine Paris’s efforts to cut spending and reduce its debt.
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© Photograph: SDIS 87/AFP/Getty Images
© Photograph: SDIS 87/AFP/Getty Images
© Photograph: SDIS 87/AFP/Getty Images
Difference between French and German borrowing costs widens after public buildings burned and shops looted
France has been hit by a fresh wave of selling in its bond and stock markets after violent protests over the weekend led to thousands of arrests and left public buildings burned and hundreds of shops looted across the country.
The chaos has spooked investors as analysts worried that it would undermine Paris’s efforts to cut spending and reduce its debt.
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© Photograph: SDIS 87/AFP/Getty Images
© Photograph: SDIS 87/AFP/Getty Images
© Photograph: SDIS 87/AFP/Getty Images
Conservation work by RSPB has led to recovery of terns, gulls, plovers and oystercatchers on England’s south coast
The colony of sandwich terns nesting at Pagham harbour, West Sussex, was completely wiped out by bird flu in 2022. But numbers have bounced back from zero to 756 breeding pairs in just three years after conservation work in the Solent.
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© Photograph: David Kinchin Smith/RSPB
© Photograph: David Kinchin Smith/RSPB
© Photograph: David Kinchin Smith/RSPB
Expedition was drawn to Nikumaroro after spotting what was described as a metallic glint in waters off uninhabited island
A US expedition that voyaged to a remote Pacific island in the hope of solving the mystery of what happened to pioneering pilot Amelia Earhart has said an object they suspected to be her plane was a clump of washed-up trees.
“Unfortunately, we weren’t able to find that smoking gun,” said Steve Schultz of Purdue University, standing on the sand in front of a blue lagoon on the atoll of Nikumaroro, about halfway between Australia and Hawaii.
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© Photograph: Bettmann/Bettmann Archive
© Photograph: Bettmann/Bettmann Archive
© Photograph: Bettmann/Bettmann Archive
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